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Submitted by Rick on Tue, 11/13/2007 - 8:37am.

OlyBlog is an operation that is run by volunteers. Now, those of you who have worked in such organizations, you know that volunteers have full lives, and things get done when people have the time and energy to do them. There are a couple of important thing for folks who benefit from this volunteer labor to understand:

  • Coordination of the organization is, well, unorganized. That means that upgrades, changes, tweeks, and adjustments happen on the fly. We work out the bugs as we go along. We do what we can, but no one is going to stay up for 24 hours straight to make sure that everything is in order after implementing some change.
  • If you are having a problem, you have three options: 1) figure it out yourself, 2) ask politely for some help, 3) or volunteer your time and energy to fix the problem.
  • Complaining about customer service is pointless. There are no customers here because this is not a business.
  • Berating docents or questioning their motives about the management of the blog is absolutely out of bounds, and will not be tolerated.

We've seen what the toll of not understanding these principles can take on our organization. Sarah, the most gentle soul on the entire planet, has become burned out, partly due to the rancor in the comments, but also due to abuse from users about management. It is shocking to me that someone who has invested so much for this organization should be treated so poorly.

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Excellent points Rick.

Excellent points Rick. People volunteer for something because they enjoy or passionately believe in what they're doing. They put in lots of time (what amounts to their spare time), they often put their own money into it without ever seeing a return.

But even some of the toughest gung-ho diehard volunteers have jobs and families that always come first.

Please give me a second grace. Please give me a second face. I've fallen far down, the first time around, now I just sit on the ground in your way.
Nick Drake

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My suggestion

I suggest that everyone, me included, make sure that an "attack" or "rancor" is truly such and not just passing sarcasm, which can be easily misunderstood in print.

I'm believing Rob when he says I took his humor wrong a couple of weeks ago.  Norm also.

I'd like to think that my attempts to draw attention to the fact that I was having trouble posting was not anything but just that.  I had PM'd a docent, but the problem hadn't improved and in fact, it worsened.  I'm a computer dummy, thus I can't "take care of it myself".  I threw up some flare signals, which is all I knew to do.

Burn out - been there, done that.  I recently had to resign from the Board of Directors of an organization that I like, because there was too much conflict with my day job responsibilities.  Directors are encouraged to take time off and not serve infinite time because of burn out.

Berating no one should be tolerated.  May I be so bold as to suggest that "grow up" is not a healthy conversation between any of us?

I think that we are all just a bit on edge due to our passions about the issues of the past week.  As Gug says, let's all breathe

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So your suggestion is...

...that those "who live under the horrifying illusion that the docents control the politics of the threads," as Guglielmo put it, should be able to cast aspersions, and we should just sit back and not respond? Frankly, that pisses me off. It's ungrateful, and it's childish. You, and others, talk about how you're so immune to other's opinions, but the very instant I show the least bit of emotion about something that I am deeply invested in, you have a cow. What's up with that?


When you think of the long and gloomy history of man, you will find more hideous crimes have been committed in the name of obedience than have ever been committed in the name of rebellion. -C.P. Snow
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I guess you're addressing me, Rick

What is your expectation so that I can meet it and you can know that I appreciate the work that the docents do?

I'd like to find a resolution, as opposed to pissing you off.

At the same time, I'm not going to ignore that we are all guilty of pissing people off at times.

 

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Yes, many of us have pissed someone off at least once

but Rick is right. There are folks here who brag about the thickness of their skin (to excuse their own rough manner) and then squeal when someone pricks them for being a lout. Discouraging the loutish behavior seems like a good start and a roll for the docents.
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I guess I'm misunderstanding

the difference.

If there is a separate category of behavior for docents and members, so be it. 

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Perhaps I didn't explain it clearly

Didn't say anything about separate codes of behavior. I did agree with you that most of us, even docents, have pissed off at least one person with an insensitive remark. But there are other members of the community who piss people off somewhat regularly, and they brag about their own thick skin to excuse their behavior. But when anyone (not just a docent) calls them on it, they squeal about the hypocrisy or bullies of Olyblog. I say we nip it in the bud and discourage habitual loutishness. How do we do that without provoking a squeal? And just to be clear, I don't consider you a habitual lout.
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Shut Down the Thread

It would be ugly at the beginning (and I'm sure I'd be guilty of shutting down a thread) but it would go a long way in communicating how serious the community is about being civil.

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Oh God it hurts!!

I, I , I agree with Ehver Green completely. The best way, if facilitation fails, is to close the thread and move on.
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Thanks for the explanation

I've said enough.

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You lie

Wilfred.
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Yikes, you just said you

Yikes, you just said you weren't a fan of sarcastic humor. That means, gasp, you're being serious!

Please give me a second grace. Please give me a second face. I've fallen far down, the first time around, now I just sit on the ground in your way.
Nick Drake

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Serious as hell

When Larry says he's said enough, he's certainly got more to say. Just you wait.
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A good reason to avoid sarcasm altogether

It can be quite confusing when you can't see the concomitant eye roll or hear the adolescent insincerity of voice. I am not a fan of the form to be honest.
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not a fan of humor at all...

...Jim's a Brechtian.
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social contract?

I'd sign an online or mailed "social contract agreement" to use OlyBlog (like a EULA), and provide "real-world" info so that I can be legally held accountable for my speech choices (whether to engage in hate speech or not, whether to libel or defame, etc...).

It should not be the network provider nor networked application provider legal responsibility to handle user "problems"

--users need support, even users that are "gaming" the system...that is where design theory comes into play...gotta build the correct mousetrap >blah, blah, blah<

--it is either that or some such peer ratings system for every user that controls how/when they can post comments on threads (usually doesn't impact user ability to create/post self-originating content on user blogspace).

Just thoughts--

Frankly regardless of what "clue-train" you are on, the "idea" of social network/community network blogging (location blogging) needs to be rationalized as either a benefit to society or a useless waste of time & unnecessary consumption of energy & resources--

I still think running applications on the net for the local community (like services), would be a better focus for Rick: multi-user domains and shared environments (like games!), and VoIP, and computer savvy support for things like direct connection & file sharing >big grin<

I'd relax and let all these fiesty local OlyBlog users get savvy enuf to run their own personal blogspace, and see how it goes--

Sure, encourage/foster local blogging about Olympia, WA/South Sound as a theme across MANY, MANY 'blogs...not just one site.

I read many 'bloggers on their own respective sites anyways, and RSS makes it easy (as well all know) to take what thread(s) I want from many 'blogs and make content for myself on my own site...many different ways to build a better mousetrap >grin<

Any thoughts?

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FYI

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Dear olyblog community

You all are doing a wonderful job. You probably don't hear (read) that enough, and I know every little altercation seems to become a big deal, but olyblog has been an amazing resource for me while I've been away from Olympia for the past few months. I'd feel so disconnected without it.
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